Resolving A Complaint

At Scotiabank, our customers are at the center of everything we do. As part of our ongoing commitment to you, we remain dedicated to addressing any challenges or concerns you may have as quickly and as seamlessly as possible. Here are the steps you should follow to have any issues resolved:

Step 1:

Inform Scotiabank of your complaint by:

Step 2:

Escalate to the branch manager, if your concern has not been addressed to your satisfaction.

Step 3:

If this does not help, please escalate to the Country Head or designate.


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Country Head or designate

Sarah Hobbs
Country Head